GENERAL CONDITIONS

Online Sales Contract

www.reysense.it and any associated subdomains

Seller Identification

The goods covered by these general conditions are offered for sale by Selune Group Srl, with registered office in Via Fermignano, 8 - 20161 Milan, email info@reysense.it , VAT number 03678530969 hereinafter referred to as the "Seller".

  1. Definitions

1.1 The term "online sales contract" or "contract" means the sales contract relating to the Seller's tangible movable goods, stipulated between the Seller and the Buyer within the scope of a remote selling system via electronic tools, organised by the Seller.

1.2 The term "Buyer" refers to the natural person who makes the purchase, pursuant to this contract, for purposes not related to any commercial or professional activity carried out.

1.3 The term "Seller" refers to the entity identified above or the entity that sells the goods through the website indicated in the following article.

  1. Object of the contract

2.1 With this contract, the Seller sells and the Buyer purchases remotely, via electronic means, the tangible movable goods presented and offered for sale on the website www.reysense.it and in other connected subdomains.

  1. How to enter into the contract and accept the general conditions

3.1 The contract between the Seller and the Buyer is concluded exclusively via the Internet in remote telematic mode, through the Buyer's access to the web address www.reysense.it and other related subdomains, where, following the procedures indicated therein, the Buyer formalizes the purchase of the goods referred to in point 2.1 of the previous article. The Buyer acknowledges that access to the website www.reysense.it requires an Internet connection, the costs of which are borne by the Buyer according to the terms established by the connectivity provider.

3.2 These general conditions are valid from the date of conclusion of this contract and may be updated, integrated or modified at any time by the Seller, who will provide notice of this via the pages of the website www.reysense.it and such updates/modifications and/or additions will be effective for future purchases.

3.3 These general conditions of sale must be reviewed online by the Buyer before completing the purchase process. Submitting the purchase order confirmation therefore implies full knowledge of the same and their full acceptance.

3.4 Acceptance of the terms and conditions of sale must be demonstrated by the Buyer's timely completion of the registration form—the Buyer's personal data will be processed in accordance with the terms and conditions of the Privacy Policy, following acceptance of the "Terms and Conditions of Sale"—and by submitting the completed purchase form after adding the selected products to the electronic shopping cart. Before finalizing the order, the Buyer will be asked to review the contents of the cart, which includes a summary of the cart, including the customer and order details, the price of the selected items, any shipping costs and any additional charges, payment methods and terms, the delivery address, and order processing. Once the delivery address has been confirmed, it cannot be changed.

3.5 By confirming the Order, the Buyer declares that he has knowingly accepted the content and conditions of the Order in question and, in particular, these General Conditions of Sale, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the Buyer, as well as the payment terms, declaring that he has read and accepted all the indications provided by him pursuant to the above-mentioned rules, also acknowledging that the Seller does not consider itself bound by different conditions unless previously agreed in writing.

3.6 Upon receiving the order from the Buyer, the Seller will send an order confirmation email or display a web page confirming and summarizing the order, which will also include the information referred to in point 3.4. The confirmation email will therefore include the order number, the products purchased, and the delivery address, as well as other information relating to the order being processed.

  1. Purchase methods and selling prices

4.1 The products, prices, and terms of sale on the Site—subject to availability—do not constitute a public offer to the consumer; therefore, they must always be considered indicative and subject to express confirmation by email from the Seller upon payment, which constitutes acceptance of the purchase order.

4.2 The prices of the products offered for sale on the website www.reysense.it and other related subdomains are indicated in euros and are the prices in effect at the time the Order is placed by the Buyer. The Seller may change the sale prices of the products at any time and without notice. Such changes will, however, be notified to the Buyer before any Order is placed.

4.3 Product prices include VAT but do not include shipping costs. Shipping costs vary depending on the shipping method and destination selected by the Buyer when placing the Order and are displayed in the Order summary before the Buyer requests confirmation of the Order. Please refer to Article 9 of these General Terms and Conditions of Sale.

4.5 Receipt of the order does not bind the Seller until the latter has sent the payment confirmation email indicating the order number as indicated in point 3.6.

4.6 The Buyer expressly grants the Seller the right to accept the order, even partially (for example, if not all the ordered products are available). In this case, the contract will be deemed finalized with respect to the goods actually sold.

4.7 By accepting these contractual conditions, the Buyer expressly declares that the purchase is being made for purposes other than any commercial or professional activity he or she may carry out.

  1. Conclusion of the contract

5.1 The Contract stipulated via the Site is considered concluded when the Buyer receives, via email, the formal confirmation of the order, with a communication ("Order Processing Confirmation Email").

5.2 The order can no longer be cancelled once the order has been finalized, regardless of the payment method. After this stage, returns can only be made once the package has been received according to the methods indicated in point 14.

  1. Delivery times and methods for purchases made on www.reysense.it or other connected subdomains.

6.1 The Seller will deliver the selected and ordered products, according to the methods chosen by the Buyer or indicated on the website at the time of the offer of the goods, as confirmed in the email referred to in point 3.6.

6.2 Shipping times may vary from the day following the order date to a maximum of 30 (thirty) days from order confirmation, as required by applicable law. If the Seller is unable, for any reason, to ship within this timeframe, it will promptly notify the Buyer via email to the address provided by the Buyer during the purchase process.

6.3 Upon delivery, the Buyer is required to verify that: a) the number of packages delivered corresponds to that indicated on the transport document attached to the shipped goods; b) the packaging is intact and unaltered, including the sealing tapes, if present. If the goods received do not correspond to the order placed, or if some of the ordered products are missing, the Buyer must report this discrepancy within 5 (five) days of receiving the package by contacting the Seller directly. The Seller may request appropriate descriptions and evidence of the discrepancy (e.g., photographs) and will provide the Customer with a positive response if it determines that the discrepancy is genuine and not attributable to the Customer. A partial return may also be made, involving only the incorrectly shipped products, provided they are intact and still sealed. If the Buyer requests the return of the incorrectly sent product and the shipment of the correct one and the latter is not currently available, the Seller will proceed with the refund and the shipping costs will be borne by the Seller.

6.4 In the event that the delivered goods show any damage presumably caused by transport, the Buyer may refuse delivery and immediately notify the Seller, who will make the necessary complaints to the forwarder, arranging for a new shipment once the disputed goods have been returned.

6.5 In the event that the Buyer decides to accept the goods on delivery, despite the packaging being seriously damaged and/or tampered with, in order to safeguard his/her rights, he/she must contest the unsuitability of the packaging with the courier, writing “RESERVATION TO CHECK GOODS DUE TO ...” (indicating the reason for the reservation in question) on the delivery document, of which he/she must retain a copy, and then proceed to immediately report the matter to the Seller.

6.6 If the tracking indicates that the goods have been delivered, the Buyer may, from that date, file a non-delivery report within the following ten days. The Seller will conduct the appropriate investigations with the carrier, and, if necessary, will either issue a new shipment or refund the amount paid.

  1. Prices and Payments

7.1. All product sales prices, expressed in Euros, are indicated on the web address www.reysense.it

7.2 The sales prices referred to in the previous paragraph include VAT and any other applicable taxes. Shipping costs and any additional charges, if any, while not included in the purchase price, are indicated and calculated during the purchase process before the Buyer submits the order and are included on the order summary web page, as well as in the summary email sent following the conclusion of the purchase process.

7.3 Any promotional offers are specifically indicated and marked on the site with the wording “PROMOTION”.

7.4 The Buyer guarantees to the Seller that he has the necessary authorizations to use the payment method chosen for his Order at the time of placing the Order. Accepted payment methods: Credit card / PostePay; PayPal account; Bank transfer; Cash on delivery.

7.6 All Orders are payable in Euros, including taxes and mandatory fees. Any bank charges will be borne exclusively by the Buyer (even in the event of a refund).

7.7 Ownership of the ordered products will remain with the Seller until the entire price of the Order, including shipping costs, taxes, and other mandatory fees (where applicable), has been paid in full by the Buyer. All orders, before being processed, are subject to verification of authenticity directly by the relevant credit card issuers, for the customer's protection. If, for any reason, it is not possible to charge the amount due, the sales process will be automatically cancelled and the sale will be terminated pursuant to art. 1456 of the Italian Civil Code. The Customer will be informed via automatic email.

7.8 Communications relating to the payment and the data communicated by the Customer when this is carried out take place on specially protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.

  1. Product Availability

8.1 The Seller ensures prompt processing and fulfillment of orders through its electronic system. To this end, it updates its electronic catalog as quickly as possible, indicating which products are available and which are not, as well as an estimated time for the order to be processed.

8.2 If an order exceeds the available quantity, the goods not available at the time of the order will be automatically removed from the cart.

8.3 The Seller's IT system will confirm registration of the order as soon as possible by sending the Buyer a summary email, pursuant to point 3.6.

8.5 Regardless of product availability, for each purchase slot, a single Customer may not order more than 30 pieces of each individual product.

  1. Please refer to the other contractual clauses for anything not expressly indicated in this paragraph.
  2. Seller's Responsibility

10.1 The Seller assumes no responsibility for disruptions attributable to force majeure or unforeseeable circumstances.

10.2 The Seller shall not be held liable to the Buyer, except in cases of wilful misconduct or gross negligence, for any disruptions or malfunctions connected to the use of the Internet outside of its own control or that of its subcontractors.

10.3 In the event of a carrier-related issue, the Buyer must notify the Seller, who will contact the carrier as appropriate. In the event of a lost package or other circumstances resulting in a failed or incorrect delivery, the Seller, in consultation with the Buyer, will either issue a refund or resend the order.

10.4 The Seller assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks, or other means of payment for purchased products, provided it can demonstrate that it has adopted all possible precautions based on the best knowledge and experience available at the time and based on the ordinary diligence required.

  1. Guarantees and assistance methods

11.1 The Seller is liable for any lack of conformity that becomes apparent within 2 (two) years of delivery of the goods.

11.2 In any case, unless proven otherwise, it is presumed that any defects of conformity which become apparent within 1 year of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of conformity.

11.3 In the event of a lack of conformity, the Buyer may request, alternatively and free of charge, under the conditions indicated below, the repair or replacement of the purchased item, a reduction in the purchase price, or termination of this contract, unless the request is objectively impossible to satisfy or is excessively costly for the Seller. Products showing clear signs of tampering or damage caused by improper use or external agents not attributable to manufacturing defects are not covered by the warranty.

11.4 The complaint must be submitted to the Seller in writing; the complaint should describe the defect, including photographs and videos, and indicate the date the defect was discovered. The Seller will respond to the Buyer—if willing to process the complaint—or the reasons preventing it from doing so—within 7 (seven) business days of receipt. In the same communication, if the Seller has accepted the Buyer's request, the Seller must indicate the shipping or return methods for the item, as well as the expected deadline for returning or replacing the defective item.

  1. Seller's obligations for defective products, proof of damage and compensable damages

12.1 The Seller cannot be held liable for the consequences arising from a defective product if the defect is due to the conformity of the product with a mandatory legal provision or a binding provision, or if the state of scientific and technical knowledge, at the time the manufacturer put the product into circulation, did not yet allow the product to be considered defective.

12.2 No compensation will be due if the injured party was aware of the product defect and the resulting danger, yet voluntarily exposed themselves to it. Likewise, the Seller is not liable for defects resulting from misuse and/or incorrect use of the purchased goods, external causes (e.g., impacts, falls, etc.), carelessness, or improper use.

12.3 In any case, the injured party must prove the defect, the damage, and the causal connection between the defect and the damage, including through descriptions, photographs, and means available to the injured party.

  1. Buyer's Obligations

13.1 The Buyer undertakes to pay the price of the purchased goods within the time and manner indicated in this contract.

13.2 The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract received via email as an attachment to the purchase order confirmation.

13.3 The information contained in this contract has, moreover, already been viewed and accepted by the Buyer – who acknowledges this – before confirming the purchase, through electronic procedures.

  1. Right of withdrawal

14.1 Pursuant to the provisions of the Consumer Code, the Buyer may, within 14 (fourteen) working days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract by returning the goods received in their original packaging, without tampering with any warranty seal or simply opening and/or damaging the external packaging itself.

14.2 The provisions regarding the exclusion of the right of withdrawal for certain categories of goods and services set forth in Article 59 of the Consumer Code remain unaffected. Specifically, the right of withdrawal is excluded for goods sold "made to measure" and in the event that the sale involves the supply of sealed goods that are not suitable for return for hygiene or health protection reasons and were opened after delivery (Article 59, letter e) of the Consumer Code).

14.3 Pursuant to Article 57, paragraph 1 of the Italian Consumer Code, return shipping costs will be borne exclusively by the Buyer. Until the package is delivered to the Seller, the Buyer is responsible for its safekeeping. Any loss or damage to the package may affect the refund.

14.4 Please also remember that parcels sent at the recipient's expense will not be accepted.

14.5 The Seller will refund the customer the full amount already paid for the product within 14 days of receiving the return form containing the decision to exercise the right of withdrawal. The Seller reserves the right to withhold the refund until the goods have been received for appropriate inspection, and in any case no later than 30 days from the date of receipt of the return form.

14.6 The Buyer and/or the recipient of the Order must necessarily complete the return form downloadable here, duly completed and signed as indicated.

14.8 The products must be returned to the Seller in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them, in conditions such that they can be put back on the market (refer to the exclusion grounds set out in point 14.2.). If the returned products do not have the characteristics indicated above, the return will not be accepted and the package will be sent back to the Buyer.

14.9 Returns of products will not be accepted beyond the legal deadline established for withdrawal and contractual cancellation.

  1. Termination of contract

15.1 If one Party defaults on any of the obligations under this Agreement, the other Party may request termination pursuant to Articles 1453 et seq. of the Italian Civil Code, without prejudice to the right to compensation for damages.

15.2 Pursuant to Article 1456 of the Italian Civil Code, the party intending to terminate the Agreement shall notify the other party by sending a registered letter with acknowledgement of receipt or certified email (PEC), specifying the reason. Termination shall take effect from the date of receipt of the termination notice, resulting from the receipt returned to the terminating Party, and the Buyer shall be entitled exclusively to a refund of any sums already paid.

  1. Failure to collect the package – termination of the contract

16.1 Given that product collection is a specific obligation of the Customer, upon placing the Order with the selected courier, the Seller will send a specific email informing the Buyer of the imminent delivery, including via a shipping link. The order status and tracking link are always available by accessing your personal area.

16.2 If delivery fails, the package will be held by the courier for the period established and indicated on the tracking page. Depending on the courier, the package can be released either by contacting the courier directly or by contacting the Seller's Customer Service.

16.3 Once the storage period has expired, the Order will be returned to the Seller and the Seller will inform the Buyer that he or she may request a new shipment at his or her expense within 5 days of receiving the notification. This does not apply to purchases with cash on delivery;

16.4 If the Seller is unable to refund the price paid due to the incompatibility of the payment method used for the purchase with an automatic credit, it will ask the Buyer to provide the bank details to which they wish to receive the refund. After ten days without receiving a response, the Seller will issue a voucher equal to the value of the price to be refunded and send it to the Buyer's contact details. Once the voucher is issued, the Buyer will have no further claims against the Seller.

  1. Protection of the confidentiality and processing of the Buyer's data

17.1 The Seller protects the privacy of its customers and guarantees that the processing of personal data complies with the provisions of the privacy legislation set forth in Regulation (EU) 2016/679 and the applicable legislation on the protection of personal data.

17.2 The personal data, including personal and tax information, acquired by the Seller, the data controller, are collected and processed in the forms and according to the methods set out in the site's Privacy Policy and specific information.

  1. Communications and Complaints - ODR Platform

18.1 Pursuant to art. 14 of European Regulation 524/2013, the Seller informs the Buyer that in the event of a dispute, he or she may submit a complaint via the ODR (Online Dispute Resolution) platform made available by the European Commission and accessible at the following link: https://ec.europa.eu/consumers/odr/.

  1. Applicable law and competent court

19.1 This online sales contract is governed by Italian law. Any dispute concerning the interpretation and execution of this contract will be subject to the jurisdiction of the Court of the place where the Buyer, as a consumer, resides.

19.2 If any provision of this online sales contract is deemed invalid, void, or unenforceable for any reason, such provision will be deemed severable and will not affect the validity and enforceability of any other provisions.